Operations // Support
Support
Help for Qortara Governance, product-family questions, design-partner work, security reports, and supported managed deployments. Email support@qortara.com and we'll reply within 1 business day.
Public Commitment
Support response time
We aim to respond to support emails within 1 business day (Monday through Friday, 9am to 5pm Eastern Time, excluding US federal holidays).
Security reports are acknowledged on a best-effort basis, with a target of 24 hours. See /legal/security for the full disclosure process.
Managed Agent Governance and Qortara SDLC remain in active pre-production development. Qortara does not claim a public managed-service uptime SLA merely because the roadmap, pricing model, or canonical app URL exists.
Where a managed Qortara deployment uses Microsoft Azure, underlying Azure availability is governed by the applicable Azure service terms. See Microsoft Azure Service Level Agreements. Negotiated MSA or SOW terms supersede this public statement for contracted customers. Qortara Governance, the OSS developer layer, runs in the customer's environment and has no Qortara-hosted uptime commitment.
Contracted service levels
Severity response targets
These are potential contracted targets, not a blanket SLA for every roadmap item. Actual service levels are defined in the customer's agreement and supported deployment profile.
4 hours
Contracted production service down, data loss, or security incident
1 business day
Major contracted feature unavailable or significantly degraded
2 business days
Minor issues, questions, or feature requests
How do I install Qortara Governance?
Run "pip install qortara-governance-langchain". Add the [langgraph] extra for LangGraph support. The /governance page and repository README contain the current developer quickstart.
Where do I enter the managed Qortara products?
app.qortara.com is the canonical shared application destination. Managed Agent Governance and Qortara SDLC remain pre-production, so architecture and URL ownership should not be confused with a general-availability claim.
What should I expect from Qortara SDLC support today?
Qortara SDLC is in active product realization. Public support can answer product and design-partner questions, but production SLAs do not apply unless a customer has an explicit supported deployment and contract.
Can I use Qortara outside Azure?
The open-source Qortara Governance developer layer runs in your environment. Managed Agent Governance uses an Azure-hosted service architecture today, while Qortara SDLC is designed around replaceable source and delivery adapters rather than an Azure-only customer estate.